Close Brothers, a leading UK banking group, reimagined its IT landscape with Microsoft Surface devices, Windows 11, Windows 365 and Microsoft Intune. The results were tangible: an 80% drop in performance tickets and software requests cut by half, alongside higher user satisfaction. By moving to Windows 365, they simplified IT management and reduced overheads. Intune enabled almost zero‑touch deployment, freeing IT teams from repetitive build and rollout tasks, while migrations to Microsoft technology strengthened security across the organisation. At SI ICT, we work with startups and SMEs in a similar way—helping you source the right Surface devices, modernise management and streamline day‑to‑day operations so your teams can focus on customers, not IT issues. If you're a financial institution or growing business looking to improve your IT estate and user experience, Close Brothers' journey is a useful benchmark. Explore their data and then talk to SI ICT about how we can tailor a practical roadmap for your organisation.